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Workflows Overview

Workflows orchestrate a call as a graph of nodes and edges. Use them when a call needs structured collection, deterministic routing, scoped Agents, integrations, or more than one terminal outcome. An Assistant is best for one open-ended conversation. A Workflow is best for a journey such as: collect a language preference, route to a language-specific Agent, resolve the request, then end or transfer the call.

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Core model

  • Nodes are the steps: speech, data collection, routing, Agent handoffs, integrations, transfers, and endings.
  • Edges connect nodes. A conditional edge reads a workflow variable; the first matching edge is used. An unconditional edge is the fallback.
  • Variables persist for the call. Data Tasks and completed dialogue stages can write them.
  • Drafts are editable. Publishing creates an immutable version used by live calls.
Every runnable graph has exactly one Start node and explicit End Call or Transfer Call terminal paths.

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Visual avatars

Avatar scope belongs to the Start, Agent, and Subagent nodes. It is independent of the voice and language configuration.
  • Start chooses the initial visual identity: inherit the Meet deployment avatar, disable visuals, or select an organization avatar.
  • Agent and Subagent handoffs can keep the current avatar, disable it, or replace it with another organization avatar.
  • Conversation, Data Collection, Say, Logic, and integration nodes keep the current scope; they never start an avatar themselves.
For a workflow Meet, a deployment avatar is optional. Leave it unset when the workflow owns the visual experience. A deployment avatar is only used when the Start node is configured to inherit it. Phone calls always remain voice-only.

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Choose the right dialogue node

New workflows should use direct Agent nodes. Subagent support remains for existing Assistant-backed graphs.
Use a Data Task to record structured data, Logic to choose a deterministic branch, and an Agent for the scoped conversation that follows.

Create a workflow

Build a graph from the dashboard.

Configure nodes

Learn the configuration and connection rules.