Unlink a Phone Number
Unlinking disconnects your assistant from a phone number. Calls to that number will no longer be handled.
How to Unlink
- Go to Phone Numbers in the sidebar
- Find the linked phone number
- Click the Unlink action button
- Confirm the action
- The number is now available for reassignment
What Happens on Unlink
- The routing endpoint is deactivated
- The phone number’s assistant assignment is cleared
- The number becomes available for linking to a different assistant or squad
- Incoming calls to that number will no longer be answered
Unlinking is immediate. Any active calls will continue, but new calls won’t be routed.
When to Unlink
- Switching to a different assistant
- Temporarily disabling a number
- Reassigning to a squad instead of a single assistant
- Troubleshooting call routing issues
