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Billing Overview

Vonative uses a credit-based billing system with tiered plans. You buy credits, and each call consumes credits based on duration, features used, and provider costs.

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How Billing Works

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Key Concepts

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Plans

Every organization has a plan that determines:
  • Included credits — free credits each billing cycle
  • Base features — what’s available (assistants, phone numbers, concurrent calls)
  • Per-minute rates — cost per minute after included credits are used
  • Support level — community, email, or priority support

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Credits

Credits are the unit of account. They cover:
  • Per-minute call usage (transport, STT, TTS, LLM)
  • Phone number purchases (one-time buy fee + monthly fee)
  • Add-on features

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Wallet

Your wallet holds purchased credits. When your plan’s included credits run out, the platform uses wallet credits (PAYG). You can set up auto-reload to keep your wallet topped up.

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Invoices

Invoices track your charges per billing cycle. Each session generates invoice line items with a detailed cost breakdown.

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Billing Dashboard

Access your billing information from Settings → Billing. The dashboard shows:
  • Current plan and included credits remaining
  • Credit balance and recent transactions
  • Cost breakdown by category (STT, TTS, LLM, transport)
  • Usage analytics and trends

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Next Steps

Plans & Pricing

Compare plans and included features

Credits

Buy credits, auto-reload, and balance management