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Configure Workflow Nodes

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Common Settings

All nodes share these properties:

• Name — Display name on the canvas
• Description — Optional note about what this node does
• Inputs — Data connections from previous nodes
• Outputs — Data passed to subsequent nodes

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Node Types Reference

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Start Node

The entry point of every workflow. Cannot be deleted. Contains:

• First message — What the caller hears when the call connects
• First message mode — assistant-speaks-first or user-speaks-first

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Say Node

Plays a pre-defined message to the caller. Good for announcements, menus, and prompts.

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Subagent Node

Routes to a specific assistant for a segment of the call. The subagent handles the conversation until it transfers back or the call ends.

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Function Node

Makes an HTTP request to an external API. The response is stored in a variable for downstream nodes.

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Logic Node

Branches the flow based on conditions. You define output conditions, and the first matching edge is followed. Example conditions:

• {{input}} == "1" — caller pressed 1
• {{api_response.status}} == "approved" — API returned approval
• {{sentiment}} < 0.3 — caller sentiment is negative

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Transfer Call Node

Transfers the call to a human agent or external number.

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End Call Node

Terminates the call, optionally with a closing message.

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Task Node

Executes background operations without interacting with the caller. Useful for data processing between steps.

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Google Sheets Node

Reads from or writes to a Google Sheet. Requires a connected Google account.

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Variables

Workflows support session variables that persist throughout the call:

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Next Steps