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Call Logs

Call logs provide detailed records of every call, including transcripts, duration, and outcomes.

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Viewing Call Logs

Navigate to OBSERVE → Call Logs in the sidebar.

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Log Details

Each call log includes:

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Using Call Logs

Call logs help you:

• Debug issues — see exactly what was said and how the assistant responded
• Improve prompts — identify where the assistant struggles
• Track usage — monitor credit consumption
• Audit calls — review for compliance or quality

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Webhook Integration

For real-time call event data, set up webhooks in DEVELOPER → Webhooks. Events include:

• call.started
• call.completed
• call.failed
• transcript.ready