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Sessions

Sessions track every call your assistants handle — from start to finish.

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Viewing Sessions

Navigate to OBSERVE → Sessions in the sidebar.

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Session Data

Each session includes:

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Session Lifecycle

• Pending — call initiated, waiting for connection
• Active — call in progress
• Completed — call ended normally
• Failed — call dropped or errored

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Filtering

Filter sessions by:

• Date range
• Assistant
• Status
• Call type (web vs phone)

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Credits & Billing

Each session’s cost is calculated based on:

• Call duration (per-minute rate)
• Voice provider used
• Transcriber provider used
• LLM tokens consumed