Sessions
Sessions track every call your assistants handle — from start to finish.Viewing Sessions
Navigate to OBSERVE → Sessions in the sidebar.
Session Data
Each session includes:| Field | Description |
|---|---|
| Status | pending, active, completed, failed |
| Assistant | Which assistant handled the call |
| Phone Number | The number that received the call |
| Duration | Call length in seconds |
| Started At | When the call began |
| Type | webCall (test) or phoneCall (live) |
Session Lifecycle
- Pending — call initiated, waiting for connection
- Active — call in progress
- Completed — call ended normally
- Failed — call dropped or errored
Filtering
Filter sessions by:- Date range
- Assistant
- Status
- Call type (web vs phone)
Credits & Billing
Each session’s cost is calculated based on:- Call duration (per-minute rate)
- Voice provider used
- Transcriber provider used
- LLM tokens consumed